Privacy Policy

Last updated: [01/10/2025]

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Contents

1. General Information

GOVISAN Solutions (“we”, “our”, “us”). Headquarters:

Bengaluru, India
Manyata Tech Park Road
Manyata Mahogany F2,
Bengaluru KA 560045
Email: info@govisan.com

We are committed to protecting the privacy and personal data of all users who visit our website www.govisan.com and use our luxury hospitality and real estate telecommunications services.

This Privacy Policy complies with the India Digital Personal Data Protection Act (DPDP Act, 2023), the EU General Data Protection Regulation (GDPR), and other applicable data protection laws.

2. Information We Collect

2.1 Provided directly by you

  • Contact details: Full name, surnames
  • Contact information: Email address
  • Business information: Company or hotel name
  • Communications: Messages sent through our contact form
  • Technical information: Data from telecommunications project inquiries

2.2 Automatically collected

  • IP address and approximate location data
  • Browser type and device used
  • Pages visited and time spent
  • Cookies and similar technologies (see our Cookie Policy)
  • Explicit consent: when you submit information via forms.
  • Legitimate interest: to improve services, security and performance analysis.
  • Legal obligations: when required by Indian or other applicable laws.

4. How We Use Your Information

4.1 Primary purposes

  • Inquiry response: process and respond to your requests.
  • Business communication: information about our services.
  • Project development: evaluate and propose solutions.
  • Technical support: service-related assistance.

4.2 Secondary purposes

  • Improve user experience on the website
  • Statistical and performance analysis
  • Compliance with legal and regulatory obligations
  • Fraud prevention and mitigation of malicious activity

5. Sharing Information with Third Parties

We do not sell personal data. We may share limited data with:

  • Technology service providers: hosting, analytics, communications.
  • Business partners: only if necessary for specific projects and with your explicit consent.
  • Legal authorities: when required by law.

International transfers: providers outside India will follow appropriate safeguards (GDPR Standard Contractual Clauses, DPDP-compliant measures, and Data Processing Agreements where applicable).

6. Data Security

  • Technical: SSL/TLS, firewalls/IDS, role-based access, backups and disaster recovery.
  • Organizational: staff training, internal policies, periodic audits, incident response.

7. Data Retention

  • Contact inquiries: 3 years from last contact
  • Active project data: project duration + 5 years
  • Marketing data: until consent is withdrawn
  • Website technical data: 12 months

Data is securely deleted at end of retention via certified erasure processes.

8. Your Rights

  • Access, rectification, erasure (“right to be forgotten”), portability.
  • Object to processing and request restriction.
  • Withdraw consent at any time (without affecting prior processing).
  • Exercise your rights via: privacy@govisan.com.

9. Cookies and Tracking Technologies

We use cookies to improve your experience. See our Cookie Policy.

10. Protection of Minors

Our services target professionals and businesses. We do not knowingly collect data from minors under 18. If detected, we delete it immediately.

11. Data Breach Notification

  • Notify authorities within 72 hours (GDPR) or per DPDP deadlines.
  • Inform affected individuals when high risk exists.
  • Mitigate and remediate promptly.

12. Changes to this Policy

We will update this policy when necessary and display a prominent notice. The “Last updated” date will change accordingly.

13. Contact and Complaints

13.1 Primary contact

Data Protection Officer
Email: privacy@govisan.com
Phone: +91 [specific number for privacy]

13.2 European office (GDPR)

EU Representative
[Address of designated EU representative]
Email: eu-privacy@govisan.com

13.3 Supervisory authorities

India: Data Protection Board of India (when established). EU: local data protection authority in your country of residence.

14. Additional Information for EU Residents

  • GDPR Art. 6(1)(a): Consent
  • GDPR Art. 6(1)(b): Contract performance
  • GDPR Art. 6(1)(f): Legitimate interest
  • International transfers rely on EU Standard Contractual Clauses.

15. Additional Information for India Residents

  • Processing under explicit consent (DPDP Sec. 5) and appropriate security (Sec. 8).
  • Rights under DPDP: confirm/access (Sec. 11), correction/erasure (Sec. 12), portability (Sec. 13), complaints (Sec. 17).

Effective date: [Date]  |  Version: 1.0