Last updated: [01/10/2025]
Contents
- 1. What Are Cookies
- 2. Types of Cookies We Use
- 3. Similar Technologies
- 4. Specific Processing Purposes
- 5. Legal Basis for Cookie Use
- 6. Managing Your Preferences
- 7. Third-Party Cookies
- 8. International Data Transfers
- 9. Cookie Data Retention
- 10. Your Rights
- 11. Updates to This Policy
- 12. Contact
- 13. Supervisory Authorities
- 14. Additional Technical Information
1. What Are Cookies
Cookies are small text files stored on your device when you visit www.govisan.com. They allow us to recognize your device and remember certain information about your preferences or past actions. GOVISAN Solutions (“we”, “our”) uses cookies to improve your browsing experience, analyze usage, and provide content related to our luxury hospitality telecommunications services.
2. Types of Cookies We Use
2.1 Essential Cookies (Always Active)
| Cookie | Purpose | Duration | Third Party |
|---|---|---|---|
govisan_session | Maintain user session | Session | No |
cookie_consent | Remember your cookie preferences | 1 year | No |
security_token | CSRF protection for forms | 24 hours | No |
2.2 Performance and Analytics Cookies
| Cookie | Purpose | Duration | Third Party |
|---|---|---|---|
_ga | Google Analytics – Unique identifier | 2 years | |
_ga_[ID] | Google Analytics 4 – Session state | 2 years | |
_gid | Google Analytics – Session identifier | 24 hours | |
_gat | Google Analytics – Rate limiting | 1 minute |
Information collected: pages visited and time spent; traffic source; device and browser; navigation patterns and clicks; approximate geography (country/region).
2.3 Functional Cookies
| Cookie | Purpose | Duration | Third Party |
|---|---|---|---|
language_preference | Remember selected language | 6 months | No |
contact_form_data | Remember form information | 7 days | No |
video_settings | Video playback preferences | 30 days | No |
2.4 Marketing and Advertising Cookies (Optional)
| Cookie | Purpose | Duration | Third Party |
|---|---|---|---|
_fbp | Facebook Pixel – Conversion tracking | 90 days | |
linkedin_oauth | LinkedIn – Content integration | 30 days | |
youtube_tracking | YouTube – Embedded video analytics | Varies | Google/YouTube |
3. Similar Technologies
3.1 Tracking pixels
- Measure email opens
- Analyze on-site behaviour
- Personalize future content
3.2 Browser local storage
localStorage: user preferences and settingssessionStorage: temporary browsing dataIndexedDB: content cache for performance
3.3 Web beacons and tags
- Campaign effectiveness analysis
- Interaction tracking
- Engagement measurement
4. Specific Processing Purposes
4.1 Website operation
- Maintain basic functionality
- Remember language preferences
- Manage sessions
- Provide security against attacks
4.2 Analysis and improvement
- Performance: load times, technical errors
- Audience: demographics, interests, behaviour
- Content: popular pages, navigation patterns
- UX: usability issue identification
4.3 Personalized marketing
- Interest-based segmentation
- Retargeting after visits to service pages
- Campaign ROI measurement
- Content personalization
4.4 Effective communication
- Remember previously provided contact information
- Personalize proposals
- Optimize forms for conversion
5. Legal Basis for Cookie Use
- Consent (GDPR Art. 6(1)(a)) for non-essential cookies.
- Legitimate interest (GDPR Art. 6(1)(f)) for basic analytics/security.
- DPDP (India): specific consent per category; transparency; right to withdraw.
6. Managing Your Preferences
6.1 Cookie preference panel
Manage your preferences via our cookie panel available from: the initial banner, the Cookie Settings link in the footer, or the privacy section of your settings.
6.2 Browser settings
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security
- Safari: Preferences → Privacy
- Edge: Settings → Privacy, search, and services
6.3 Specific opt-out tools
7. Third-Party Cookies
7.1 Google Analytics
Purpose: web analytics and audience measurement. Data shared: anonymized browsing info. Retention: up to 26 months. See privacy.google.com.
7.2 Facebook Pixel
Purpose: marketing and targeted advertising. Data: conversion events and behaviour. See facebook.com/privacy.
7.3 LinkedIn Insights
Purpose: professional audience analysis. See linkedin.com/legal/privacy-policy.
7.4 YouTube (Google)
Purpose: embedded video playback and analytics. See youtube.com/privacy.
8. International Data Transfers
8.1 Implemented safeguards
- EU Standard Contractual Clauses (SCCs)
- Adequacy decisions where available
- Encryption, pseudonymization, and data minimization
8.2 Main destination countries
- United States: Google, Facebook, LinkedIn
- Ireland: EU data centers of global providers
- Singapore: regional analytics services
9. Cookie Data Retention
| Category | Retention Period | Justification |
|---|---|---|
| Essential | Session duration | Technical functionality |
| Analytics | Up to 26 months | Trend analysis |
| Functional | 6 months – 1 year | Personalized experience |
| Marketing | 90 days – 2 years | Campaign effectiveness |
Data is automatically deleted upon expiration. We implement deletion-by-default policies and annually review retention periods.
10. Your Rights
10.1 GDPR (EU residents)
- Access, rectification, erasure
- Restriction and objection (including direct marketing)
- Portability
10.2 DPDP (India residents)
- Confirmation and access
- Correction and erasure
- Portability
10.3 Exercising your rights
Contact: privacy@govisan.com. Response time: 30 days for GDPR requests; DPDP timelines for India residents. First annual request is free of charge.
11. Updates to This Policy
- We will notify significant changes via website notice, banner update, or email (if applicable).
- New consent may be requested when adding new cookie types, purposes, third parties, or retention changes.
12. Contact
Specific email: cookies@govisan.com
General email: privacy@govisan.com
Phone: [Specific number for privacy]
Postal address:
GOVISAN Solutions – Attn: Data Protection Officer
Manyata Tech Park Road, Manyata Mahogany F2,
Bengaluru KA 560045, India
EU residents: [Designated EU representative] – eu-privacy@govisan.com
13. Supervisory Authorities
- India: Data Protection Board of India (when established)
- Spain: Spanish Data Protection Agency (AEPD)
- EU: your national Data Protection Authority
14. Additional Technical Information
14.1 Cookie identification
- “govisan_” prefix for first-party cookies
- “govisan.com” domain in your browser cookie list
14.2 Session vs. persistent cookies
- Session: deleted when you close the browser
- Persistent: remain until expiration or manual deletion
14.3 First-party vs. third-party
- First-party: set directly by govisan.com
- Third-party: set by external services (Google, Facebook, etc.)
Effective date: [Date] | Version: 1.0